Privacy Policy

1. Introduction

Truck Magnet LLC ("Truck Magnet," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Truck Magnet mobile application and our website at truckmagnet.com (together, the "Services"), and describes your privacy rights and how the law protects you. By using the Services, you agree to the practices described here.

2. Information We Collect

We may collect, use, store, and transfer the following kinds of personal data:

• Identity Data — first name, last name, username, or similar identifier.
• Contact Data — email address and mobile phone number.
• Account & Profile Data — username and password, preferences, feedback, and survey responses.
• Location Data — locations you enter or search for, and, with your permission, your device's location, including in the background during navigation and optional tracking features (see Section 5).
• Device Identifiers — a random install identifier created by the app, and a push notification token (see Section 6).
• Diagnostics — crash reports from the app, if crash reporting is on (see Section 6).
• Contributions — optional road information you choose to share to improve Truck Magnet (see Section 7).
• Payment Data — if you buy a subscription, payment details are collected and stored by our payment processor; we keep only a reference to your subscription, not your full card number.
• Technical Data — IP address, device and browser type, operating system, app version, time zone, and similar information.

3. How We Use Your Information

• Register you as a user and manage your account.
• Verify your identity and secure your account, including sending one-time verification codes (OTP) by text message or voice.
• Provide, operate, and improve the Services, including navigation, routing, truck-stop and point-of-interest search, and creating, sharing, and accessing location information.
• Send you push notifications and text messages you have chosen to receive, such as load and shipment updates, route alerts, and app updates.
• Find and fix crashes and other problems in the app.
• Process subscription payments.
• Communicate with you about the Services and respond to your requests.
• Maintain the security and integrity of our platform.
• Comply with our legal obligations.

4. Text Messaging (SMS) Program

With your consent, we send text messages to the mobile number associated with your account. These fall into two categories:

• Verification codes (OTP) — one-time passcodes used to verify your identity and log you in.
• Account & load notifications — operational alerts such as shipment and load status updates and account notices.

You provide consent to receive these messages when you enter your mobile number and create or verify your account within the app. Message frequency varies based on your account activity. Message and data rates may apply. You can opt out of text messages at any time by replying STOP; reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

5. Location Data

Location is central to Truck Magnet, which helps drivers navigate, find truck stops and other places along their route, and find shipper and receiver locations. Location access is controlled by your device's permission settings, and you can change or revoke it at any time.

When the app uses your location

• While you use the app — to show your position on the map, give directions, and find places near you.
• In the background during navigation — while you are navigating a route, the app keeps using your location when it is not on screen, so turn-by-turn guidance and route alerts keep working. A persistent notification is shown while this is active.
• In the background for optional tracking features — if you turn on Track hours of service, the app continues to use your location after a drive ends to keep your duty-status log, trips, and IFTA miles accurate. When you are stopped at a location, the app can watch for you leaving it (a "departure" geofence) to record when you departed. You can turn these features off in the app's settings.

What stays on your device

Your hours-of-service duty log, trips and IFTA miles, "Where I've Been" history, saved places, and any Google Timeline history you import are stored on your device and are not sent to us unless you choose to share or export them. They may be included in your device's own backup (for example, Google or iCloud backup) according to your device settings.

What is sent to our servers

• Route requests — when the app calculates a route on our servers, it sends the route's start and end points (and any stops).
• Searches along your route — when you look for truck stops, fuel, parking, rest areas, or truck restrictions along your route, the app sends the route line; searches near you send your current position.
• Address and place searches — the text you search for, and the area you are searching near, are sent to our geocoding service.
• Load tracking — if you check in to a load and share your location with your carrier or the facility, your location updates are sent to us and made available to them for that load.
• Contributions — only if you opt in (see Section 7).

Routing, place search, and geocoding run on servers we operate; we do not send these requests to third-party mapping companies. We use route and search requests to answer them and do not keep a history of your routes or searches. Our network equipment keeps short-lived security logs of incoming requests, which can include the address of a search (for example, a searched place or position); these logs are overwritten automatically. We use location data only to provide and improve the Services. We do not sell your location data.

6. Mobile App Identifiers, Notifications, and Crash Reports

• Install identifier — each installation of the app creates a random identifier on your device. It is not your phone's hardware ID or advertising ID. The app sends it with requests to our servers so we can deliver the notifications you choose, apply rate limits, and recognize contributions from the same install. If you sign in, we link it to your account. When you delete your data in the app, we mark the install as deleted and erase its push token, and the app creates a new identifier.
• Push notifications — if you allow notifications, the app sends us a push token from Google Firebase Cloud Messaging (which on iPhone works through Apple's push service), your device platform, app version, and your notification preferences (loads, route alerts, app updates, and offers). You can change these preferences in the app or turn notifications off in your device settings.
• Crash reports — the app uses Google Firebase Crashlytics to report crashes. A crash report includes the error and stack trace, device model, operating system and app version, a Crashlytics identifier, and general information about the map coverage on the device. Crash reporting is on by default and can be turned off in the app's settings.

7. Contributions ("Help make Truck Magnet better")

This feature is off unless you turn it on. When it is on, the app shares road information to improve maps and routing for all drivers: stops and their entrances, places where the route was not followed, how warnings turned out, and, if you choose, basic diagnostics. Locations are rounded before they are sent, and anything in your home zone is never sent.

Contributions are linked to the install identifier, not to your name, phone number, or IP address. We combine them with contributions from other drivers and delete the individual contributions within 30 days of receiving them. You can turn the feature off at any time in the app.

8. Website Cookies and Third-Party Content

Our website uses cookies that are necessary to sign you in, keep your session secure, and remember your preferences. We do not use advertising or third-party analytics cookies. You can set your browser to refuse cookies, but signing in will not work without them.

The website's maps load map images from OpenStreetMap, and some of the site's code libraries load from public content delivery networks (jsDelivr and unpkg). Your browser requests these directly, so those services receive your IP address and the files requested.

9. How We Share Your Information

We do not sell your personal data. We share personal data only in the following circumstances:

• Service providers who process data on our behalf under contract and only to operate the Services:
  • Twilio — text messages and phone verification codes.
  • Google (Firebase Cloud Messaging and Firebase Crashlytics) — push notifications and crash reports.
  • Cloudflare — delivering the offline map and data packs the app downloads (Cloudflare sees your IP address and the files requested).
  • Authorize.Net — processing subscription payments.
  • Our email provider — sending account and notification emails.
  • AI translation providers — translating location information published on the platform into other languages.
  Our website, API, database, routing, and search services run on servers we operate in the United States.
• Your carrier, broker, or facility — information about a load you check in to, including location you choose to share, as described in Section 5.
• Legal and safety — with law enforcement or other parties when required by law or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

When you create public location entries, the information you provide (excluding personal contact details unless you choose to include them) may be visible to other users of the platform. Your phone number is never made public.

10. Data Retention

We retain your personal data for as long as your account is active and as needed to provide the Services. Individual contributions are deleted within 30 days (Section 7), and we do not keep a history of your route and search requests (Section 5). After you delete your account, we delete or de-identify your personal data within a reasonable period, except where we are required to retain certain information to comply with legal, tax, accounting, or security obligations, or to resolve disputes and enforce our agreements.

11. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your personal data.
• Object to, or request restriction of, our processing of your data.
• Request transfer of your data (portability).
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@truckmagnet.com. If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information; we do not sell or share personal information as those terms are defined by California law.

12. How to Delete Your Account and Data

You can delete your Truck Magnet account and associated personal data in any of the following ways:

• In the app — go to Settings → Account → Delete Account and confirm. If you are signed in, this deletes your Truck Magnet account, including the phone sign-in you use on truckmagnet.com, and then erases the data stored on your device, erases the install's push token on our servers, and resets the install identifier. If you are not signed in, it erases the data on your device and the install's push token, and resets the install identifier. Nothing is erased from your device unless our servers confirm the account deletion.
• On the website — sign in at truckmagnet.com/settings and choose Delete Account in the Danger Zone section.
• By email — send a deletion request to privacy@truckmagnet.com that includes the email address or phone number on your account.

Deleting your account cancels any active Truck Magnet subscription. If you are the last owner or administrator of an organization that still has an active subscription, make another member an owner or administrator, or cancel the organization's subscription, before deleting your account.

When you delete your account, we remove or de-identify your personal data as described in Section 10. Some information may be retained where required by law or for legitimate business purposes such as fraud prevention.

13. Children's Privacy

Truck Magnet is intended for professional drivers and other adults and is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

14. Data Security

We implement appropriate technical and organizational measures to protect your personal data from accidental loss and unauthorized access, use, or disclosure. Data sent between the app or website and our servers is encrypted in transit. We limit access to your personal data to people and service providers who have a business need to know. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes may also be communicated to you within the Services.

16. Contact Us